The Clerk of Court Operations Corporation (CCOC) was created in 2004 by the Florida Legislature. The CCOC implemented a number of performance measures and established standards to measure Clerk's court-related activities. Clerks are required to self report and, to the extent that performance falls below the standard set by CCOC, the Clerk must provide the actions that will be taken to bring the performance to or above standards. Performance measures for non-court-related functions have not been established by CCOC, but this office has implemented a Strategic Plan that includes goals, measures, and performance standards monitored by each department's leadership and the organization's Strategic Planning Committee.
CCOC Performance Measures
The quarterly Timeliness Report shows the total number of defendants and court cases received, and the timeliness of updates into the case management system.
- Timeliness of Case Creation is the percentage of cases created within X business days from the time the case was clocked in.
- Timeliness of Docket Entry is the percentage of docket entries created within X business days from the time clocked in / action taken date.
Collections Quarterly Report
The Collections Quarterly Report shows all court case types, both assessed and collected, on a quarterly basis.
- Collection Rate of Fines, Fees, and Costs shows the actual percentage of fines, fees, and costs collected during 5 business quarters from the time assessed.
The monthly Outputs Report shows all of the cases that occur within the court's case types.
The quarterly Jurors Report shows the number of jurors summonsed by the Clerk and Comptroller’s Jury Office in support of the 12th Judicial Circuit Court, and the number of jurors paid during that time frame.
Fiscal Management Measures Status Report
The Fiscal Management Measures Status Report shows standards pertaining to management measures, and is reported annually to the Florida Clerks of Court Operations Corporation (CCOC).
Comprehensive Strategic Plan and Balanced Scorecard
The Clerk and Comptroller's office has implemented a Strategic Plan that includes goals, measures, and performance standards monitored by each department's leadership and the organization's Strategic Planning Committee. The Comprehensive Strategic Plan and Balanced Scorecard lines up activities to the vision and strategy of the organization, enhances communication, and monitors performance against those strategic goals.