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Clerk Performance Measures

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The Clerk of Court Operations Corporation (CCOC) was created in 2004 by the Florida Legislature. The CCOC implemented a number of performance measures and established standards to measure Clerk's court-related activities. Clerks are required to self report and, to the extent that performance falls below the standard set by CCOC, the Clerk must provide the actions that will be taken to bring the performance to or above standards. View current CCOC Reports reported by Florida Clerks and Comptrollers.

CCOC Performance Measures

  • Timeliness data shows the total number of defendants and court cases received, and the timeliness of updates into the case management system.
  • Collections data shows all court case types, both assessed and collected, on a quarterly basis.
  • Outputs data shows all of the cases that occur within the court's case types.
  • Juror data shows the number of jurors summonsed by the Clerk and Comptroller's Jury Office in support of the 12th Judicial Circuit Court, and the number of jurors paid during that time frame.
  • Fiscal management data shows standards pertaining to management measures, and is reported annually to the Florida Clerks of Court Operations Corporation (CCOC).

Strategic Planning

Comprehensive Strategic Plan and Balanced Scorecard

Performance measures for non-court-related functions have not been established by CCOC, but this office has implemented a Strategic Plan that includes goals, measures, and performance standards monitored by each department's leadership and the organization's Strategic Planning Committee. The Comprehensive Strategic Plan and Balanced Scorecard lines up activities to the vision and strategy of the organization, enhances communication, and monitors performance against those strategic goals.

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