Clerk Performance Measures

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The Clerk of Court Operations Corporation (CCOC) was created in 2004 by the Florida Legislature. A number of performance measures have been implemented by the CCOC to measure Clerks court-related activities and standards were established. Clerks are required to self report and, to the extent that performance falls below the standard set by CCOC, the Clerk must provide the actions that will be taken to bring the performance to or above standards. Performance measures for non court-related functions have not been established by CCOC, but this office has implemented a Strategic Plan that includes goals, measures, and performance standards monitored by each department's leadership and the organization's Strategic Planning Committee.

Clerk of Court Operations Corporation - Performance Measures Reporting

Timeliness Report
This quarterly report shows the total number of defendants and court cases received, and the timeliness of updates into the case management system.

Timeliness of Case Creation
The percentage of cases created within X business days from the time the case was clocked in.

Timeliness of Docket Entry
The percentage of docket entries created within X business days from the time clocked in / action taken date.

Collections Quarterly Report
This report shows all court case types, both assessed and collected, on a quarterly basis.

Collection Rate of Fines, Fees, and Costs
Actual percentage of fines, fees, and costs collected during 5 business quarters from the time assessed.

Additional Performance Measure Reports

Fiscal Management Measures Status Report
This series of questions, pertaining to management measures, is reported annually to the CCOC.

Outputs Report
A monthly report showing all of the cases that occur within the court’s cases types. 

Jurors Report
This quarterly report shows number of jurors summonsed by the Clerk and Comptroller’s Jury Office in support of the 12th Judicial Circuit Court, and the number of jurors paid during that time frame.

Strategic Planning

Balanced Scorecard
This office has implemented a Strategic Plan that includes goals, measures, and performance standards monitored by each department's leadership and the organization's Strategic Planning Committee. The balanced scorecard lines up activities to the vision and strategy of the organization, enhances communication, and monitors performance against those strategic goals.

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